[Asia Economy Reporter Yoo In-ho] Daewoo E&C is launching a chatbot service for customers through KakaoTalk.
Recently, due to the impact of the novel coronavirus disease (COVID-19), customer demand for untact (contactless) services has been increasing.
Although other construction companies already operate chatbot services related to sales, the Daewoo E&C Prugio chatbot provides services not only for sales but also for mid-term payment after contract, pre-move-in visit reservations, and post-move-in AS (after-service) requests.
The Prugio chatbot service will first be introduced through Acloud Gam-il and Gam-il Prugio. Through the Prugio chatbot, customers can resolve inquiries related to new sales and receive various information and content. ‘Acloud Gam-il’ is the first commercial facility brand product newly launched by Daewoo E&C. It is scheduled for sale in October along with the residential facility Gam-il Prugio.
The Prugio chatbot service can be accessed via the Gam-il Prugio homepage, the Prugio mobile consultation app, and the Prugio Kakao Channel. It is designed so that users can check answers with just a touch on the screen. Convenience has been enhanced to allow even customers unfamiliar with smartphones to use it easily.
Director Ahn Sang-tae of Daewoo E&C’s Marketing Office said, “The construction industry also needs new strategies aligned with the untact service trend, and Daewoo E&C is transforming all customer contact point services starting with the chatbot service. We are preparing a pre-check system via mobile for the pre-move-in home visit event, and will soon introduce the Prugio AR service within complexes for young generations who face difficulties in childcare due to limited freedom of going out.”
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