KT Group Wins 'Grand Prize' at Korea Service Awards

[Asia Economy Reporter Koo Chae-eun] KT announced on the 3rd that it has won the Grand Prize in the Telecommunications/Internet category of the ‘2020 Korea Service Awards,’ hosted by the Korea Standards Association and sponsored by the Ministry of Trade, Industry and Energy, for the fifth consecutive year.

KT stated that it received high evaluations in this year’s survey by achieving ▲the world’s first commercialization of 5G ▲5 million Giga Internet subscribers ▲8 million Olleh TV subscribers, demonstrating strengths across all communication fields including mobile, internet, and IPTV. In particular, it explained that leading various innovations and new services through customer-centric management as a telecommunications pioneer was a key factor.

KT places ‘customer centricity’ as its top priority and is showcasing innovative technologies and customer-friendly services even at its customer centers. KT Customer Center conducts customized professional consultations such as the initial subscription 100-100 Care and specialized counseling for online school openings. Recently, it opened the industry’s first dedicated center for customers with disabilities to resolve inconveniences faced by disabled customers in their communication lives. KT Customer Center also announced plans to fully introduce an AI voicebot system capable of ‘interactive conversations’ this year, offering the highest level of AI consultation services in Korea. KT explained that the entire company is striving to provide customer-centric services at all customer touchpoints, including customer centers, agencies, and online channels.

KT’s wireless network operation group company, KT MOS North, won the Grand Prize in the wireless network operation category at the 2020 Korea Service Awards ceremony for the second consecutive year. Under the core value of being ‘a company that connects all lives in the world into the palm of your hand,’ KT MOS North transformed its management system to be customer-centric by providing differentiated network services, establishing a consistent management strategy system, and participating in various social contribution programs, which earned high scores. Ko Chong-rim, Head of KT Strategic Channel Support Headquarters, said, “It is an honor to receive the Grand Prize of the Korea Service Awards and the No. 1 KS-SQI. KT will continue to respond with steady and sincere services tailored to changing customer demands.”