Chevrolet Selected as Excellent Call Center for 17 Consecutive Years

[Asia Economy Reporter Kiho Sung] Korea GM Chevrolet Customer Center announced on the 26th that it has been selected as an excellent call center for 17 consecutive years in the 2020 Korea Service Quality Index (KSQI) evaluation conducted by the Korea Management Association Consulting (KMAC).

This selection of the Chevrolet brand as an excellent call center is the result of the 2020 Korea Service Quality Index evaluation. In the customer call center category, a total of 275 domestic companies' call centers were comprehensively evaluated over more than 100 calls per company on basic reception conditions, customer greeting, consultation attitude, work processing, and call termination.

The Chevrolet Customer Center received perfect scores especially in items such as greeting, pronunciation accuracy, confident response, proactive guidance, and response speed, earning recognition as an excellent call center for 17 consecutive years.

More than 65% of the Chevrolet Customer Center’s consultants have over three years of consultation experience, gaining a good reputation for providing trustworthy consultations to customers.

In addition, they offer the ‘Lighthouse Service,’ which includes video explanations on how to use infotainment features such as MyLink, navigation, and audio. They also operate a dedicated ‘I CARE’ team to resolve product quality complaints within 24 hours, running a permanent response team for prompt and accurate customer service on important consultation cases.