Muju-gun, Customized Civil Complaints for Socially Vulnerable Groups Receive 'Likes'

Muju County is receiving great responses by providing customized civil service year-round for socially vulnerable groups, including multicultural families. Photo by Muju County

[Asia Economy Honam Reporting Headquarters Reporter Go Dallyeong] Muju County announced on the 25th that it is receiving great responses by providing customized civil service year-round for socially vulnerable groups such as multicultural families.

They greatly appreciate the warm kindness of the civil service office and unanimously say they want to visit the civil service office again.

According to Muju County, starting this month, a "Civil Service Counselor" for socially vulnerable groups is being operated in the Open County Mayor's Office within the civil service volunteer office, providing guidance on civil affairs and convenience services.

The county appoints the team leader of the Civil Service Volunteer Division as a daily "Civil Service Counselor" to provide a one-stop civil service that allows people with disabilities, the elderly, pregnant women, multicultural families, and others to conveniently process their civil service applications.

In particular, among the county office staff who can speak foreign languages, some are designated as "Civil Service Interpreters" to provide civil service guidance, consultation, assist in filling out application forms, and offer interpretation services.

This service is for smooth communication with multicultural family civil service applicants who have difficulty communicating. Supported languages are English, Japanese, and Chinese. There are 225 multicultural families from China, Japan, the United States, the Philippines, and other places who have settled in Muju and are eligible for foreign language interpretation services.

Additionally, the county provides sign language services for hearing- and speech-impaired visitors to the county office civil service office, receiving favorable reviews from them. This civil service is provided through sign language interpreters from the Jeonbuk Association of the Deaf Muju County Branch.

The sign language interpreters conduct basic sign language and government office-related sign language training for 20 employees in the Civil Service Volunteer Division office, holding two sessions on the 21st and 26th, each lasting one hour.

Kim Yeonheung, head of the Civil Service Volunteer Division, said, "We play a significant role in lowering the threshold of the civil service office for hearing-impaired people and multicultural families and other socially vulnerable groups," adding, "By operating this one-stop civil service system, we are receiving great responses from civil service applicants visiting the county office."