Shinhan ITAS to Recruit New Employees Using AI Technology

[Asia Economy Reporter Kwon Haeyoung] Shinhan iTAS announced on the 23rd that it will implement digital investments worth approximately 10 billion KRW to recruit new employees based on artificial intelligence (AI) technology, encourage long-term employee retention, and enhance the quality of back-office services.

First, this month, it will conduct new employee recruitment using AI competency tests for the first time in the capital market industry. The purpose is to introduce AI technology in the recruitment process to select candidates with high job suitability and promote long-term retention.

In December last year, Shinhan iTAS collaborated with Midas IT to establish a customized talent model for Shinhan iTAS and conducted AI mock evaluations on existing employees, completing the process of datafying and standardizing the characteristics of high performers and long-term employees.

A Shinhan iTAS official stated, "During the recruitment market contraction caused by the spread of COVID-19, we will actively utilize untact (non-face-to-face) recruitment interviews using digital technology," adding, "This enables us to discover talents with high job suitability and encourage long-term retention of employees."

Additionally, digital investments will be made to strengthen the quality of back-office services. First, a fund error diagnosis system using big data has been established, and system stability has been enhanced to improve work accuracy. To create standardized work manuals, a Knowledge Management System (KMS) has been developed, and chatbot technology has been introduced to improve customer convenience in response to the surge in phone consultations, with the first phase scheduled to open next month.