[Asia Economy Reporter Kum Boryeong] Korea Corporation is launching the distribution of 'Cloud Contact Centers' that can prevent the spread of infectious diseases.
Korea Corporation announced on the 10th that it will distribute cloud contact centers that enable call center agents to work from home to prevent the spread of the novel coronavirus infection (COVID-19).
The cloud contact center is a cloud-based call center system prepared by Korea Corporation in partnership with Megazone Cloud using AWS (Amazon Web Services) products. Through this system, agents can consult with customers from home or other locations without security issues, even if they do not come to the office.
A Korea Corporation official explained, "Contact center agents work densely in groups ranging from dozens to hundreds, so there is a risk of rapid spread of infectious diseases, and if even one COVID-19 case is confirmed, the customer center of the company is completely paralyzed. By utilizing the cloud contact center solution, working from home becomes possible, preventing the spread of COVID-19 and maintaining uninterrupted service."
Korea Corporation operates a call center with a scale of 3,000 people.
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