KIBO Selected as Excellent Institution in Public Institution Customer Satisfaction Survey for Three Consecutive Years

Customer-Centered Service Innovation
Achieving the Highest Overall Satisfaction Score Ever

On April 22, Korea Technology Finance Corporation (KIBO) announced that it had been selected as an "Excellent Institution," the highest rating, in the "2024 Public Institution Customer Satisfaction Survey" organized by the Ministry of Economy and Finance.

The Public Institution Customer Satisfaction Survey is conducted annually in accordance with the "Act on the Management of Public Institutions." The survey targets customers who have used the services of public institutions, aiming to improve the quality of public services. This year's survey covered a total of 182 public institutions, and the results were evaluated in three stages?excellent, average, and insufficient?based on the level of satisfaction.

KIBO received high scores in all categories, including service quality and social responsibility, achieving an overall satisfaction score of 93.1 points. This is the highest score KIBO has ever received since the inception of the Public Institution Customer Satisfaction Survey. At the same time, KIBO was selected as an excellent institution for the third consecutive year.

This achievement is attributed to systematic, customer-oriented service innovation activities. Last year, KIBO implemented a variety of customer-tailored programs, including: activating two-way communication through the "CS Refresh" campaign; operating a citizen and customer advisory group for public participation and open communication; conducting Focus Group Interviews (FGI) through direct meetings with customers; and holding practical meetings for customer value management to discuss and improve internal and external suggestions and systems.

Kim Jongho, Chairman of KIBO, stated, "As a result of promoting company-wide customer satisfaction management based on public participation and communication, KIBO has been selected as an excellent institution in the Public Institution Customer Satisfaction Survey for three consecutive years. Going forward, we will continue to lead technological finance by providing innovative, customer-centered, fair, and professional services that our customers can truly experience, thereby earning even greater trust from the public."