Dobong-gu Prevents Malicious Complaints After Deploying Safety Security Officers at Community Service Centers

Security Officers Assigned to Four Districts Last Year, Expanded to Seven This Year
Malicious Civil Complaint Prevention Rate at 86%, Employee Satisfaction at 97%

After safety security officers were assigned to the Dobong-gu community service centers, a staff survey showed that 86% of employees responded that malicious civil complaints were prevented (reduced). A total of 71 community service center employees participated in the survey.

Regarding the need to expand the security officer program, 69 respondents (97%) said it was necessary, and 69 respondents (97%) also expressed overall satisfaction.

Dobong-gu (Mayor Oh Eon-seok) assigned one security officer each to four community service centers with a high frequency of civil complaints last April to protect visitors and staff from malicious complainants.

The assigned security officers were selected based on completion of security guard training, having no disqualifications under Article 10 of the Security Services Act, and having no history of sexual or other crimes to ensure professional performance.

Under normal circumstances, they are responsible for guiding visitors at the civil complaint counters and maintaining order, and in emergencies, they protect visitors and public officials.

The working hours are from 9 a.m. to 6 p.m. on weekdays, matching the operating hours of the community service centers, during which the security officers wear uniforms and remain on site.

Reflecting the satisfaction survey results, the district decided to expand the number of community service centers with security officers from four to seven this year. In addition to Ssangmun 1-dong, Banghak 2-dong, Chang 2-dong, and Dobong 1-dong, Banghak 1-dong, Chang 4-dong, and Dobong 2-dong were added. The selection of districts considered quantitative indicators such as social welfare demand and the volume of certificate issuance complaints. A district official stated, “We will continue to gradually increase the number of community service centers with security officers.”

Oh Eon-seok, Mayor of Dobong-gu, said, “Community service centers are places where residents should be protected and safe. Also, ensuring the safety of staff is essential to provide high-quality administrative services to residents,” adding, “We will continue to do our best to establish related projects to expand this safety network.”