The Gyeonggi Provincial Office of Education will launch an AI-based chatbot service that allows civil complaint consultations 24/7 starting from the 27th.
On the 26th, the Office of Education announced that the chatbot service was introduced to reduce teachers' phone responses to simple inquiries and to enhance various public communication functions.
The chatbot operates in a conversational consultation format. Users can either type their questions directly or select autocomplete sentences that appear when entering key words to make inquiries.
It is also possible to select menus by major tasks to check detailed answers. Specifically, it is composed of 12 fields prioritized based on frequently asked questions by parents and those commonly asked through the Gyeonggi Edu Call Center, including ▲admission, transfer, re-admission ▲educational welfare ▲career, college entrance, and employment information.
Civil petitioners who want additional consultation can chat one-on-one or consult by phone with a counselor at the Gyeonggi Edu Call Center. Also, if there are inquiries about individual schools, users can be connected to the school website or the school's main phone number.
Furthermore, users can evaluate their satisfaction with the chatbot and submit feedback. The Office of Education plans to regularly review and supplement the response content.
Along with this, the Office of Education will produce and distribute an SOS (Save Our Souls) civil complaint response guide file to all institutions to protect educational activities.
The guide file was created to systematize civil complaint responses in educational settings and improve the efficiency of complaint handling.
The main contents include ▲basic procedures for handling complaints to protect educational activities ▲considerate expressions ▲guidelines and sample sentences for responding to phone complaints, special complaints, and social network service (SNS) complaints.
Lee Yong, Director of the Operations Support Division at the Gyeonggi Provincial Office of Education, said, "We expect the burden on teachers responding to complaints to decrease by reducing simple and repetitive complaint tasks at schools," and added, "We will continue to do our best to support smooth communication within the Gyeonggi education family and strengthen teachers' complaint response capabilities to protect legitimate educational activities."
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