Hyundai Marine & Fire Insurance Introduces ARS System to Simplify Document Issuance for Car Accidents

Hyundai Marine & Fire Insurance Building.

Hyundai Marine & Fire Insurance announced on the 24th that it has introduced a personalized ARS system called ‘Hi Compensation Assistant,’ which allows customers to handle simple document issuance and other tasks by themselves during the car accident compensation process.

Previously, customers had to speak with a representative even for simple inquiries such as document issuance or finding a repair shop when requesting car accident-related services. If the representative was unavailable due to leaving work or taking a vacation, customers had no choice but to wait for a long time.

With the introduction of Hi Compensation Assistant, when customers call the compensation staff, a menu screen will appear on their mobile phones along with a guided message. Customers can handle simple tasks directly through this screen or request to speak with a representative.

Requests for simple document issuance, such as payment guarantees for medical expenses and traffic accident damage confirmation certificates, exceed 100,000 cases monthly. More than half of these are currently issued through representatives, but going forward, customers will be able to easily issue them via their mobile phone screens. Additionally, customers can check the representatives responsible for each coverage type, such as bodily injury, property damage, and own vehicle damage, and receive recommendations for excellent repair shops to entrust their vehicle repairs.

Jung Kyu-wan, Head of Digital Strategy Division at Hyundai Marine & Fire Insurance, stated, “Through Hi Compensation Assistant, we will simultaneously enhance customer convenience and employee work efficiency,” adding, “Hyundai Marine & Fire Insurance will continue to address various customer needs through digital new technologies.”