Geumcheon-gu Operates a Smart Civil Service Office Considerate of Residents
Installed ‘Screen Reading Program’ and ‘Two-Way Microphone’ for Socially Vulnerable Groups
Established ‘Smart Integrated Queue Management System’ to Check Waiting Numbers Outside the Civil Service Office
Geumcheon-gu (Mayor Yu Seong-hoon) operates a ‘smart’ integrated civil service office to facilitate socially vulnerable groups such as the elderly and disabled.
The systems introduced include ▲‘Screen Reading Program’ and ‘VoiceEye’ for the visually impaired ▲‘Two-Way Microphone and Monitor’ for hearing-impaired visitors ▲Smart Integrated Queue Management System.
First, a screen reading program for the visually impaired was installed on PCs for civil service users (Government24), and VoiceEye, which converts information into voice through audio conversion barcodes, was embedded in the civil service manual placed at the civil service form desk.
Additionally, to assist elderly and hearing-impaired visitors who have difficulty communicating with staff due to the reinforced glass partitions at the service counters, two-way microphones and monitors were installed to enable smooth communication.
Furthermore, to reduce the burden of waiting on-site for residents visiting the civil service office, a ‘Smart Integrated Queue Management System’ was established. Visitors can receive real-time queue notifications on their mobile phones outside the office via a KakaoTalk-based queue alert service, allowing them to use their time efficiently.
Along with this, a large TV installed inside the civil service office displays the current queue status and various district information, helping to alleviate boredom while waiting.
The Smart Integrated Queue Management System is also installed at the resident centers of Doksan 3-dong and Siheung 5-dong, receiving great responses from residents. Expansion to other resident centers is under consideration.
Yu Seong-hoon, Mayor of Geumcheon-gu, said, “Starting this year, the district office and community centers conduct ongoing ‘Civil Service Satisfaction Surveys’ to gather diverse opinions from residents on improving civil services, and we encourage many residents to participate. We will continue to do our best to provide ‘smart’ civil services that consider residents.”
Songpa-gu’s Commitment to Civil Service Administration: ‘Residents Are Owners, Not Just Visitors!’
District Renovates One-Stop Civil Service Office for Early Spring and Pledges Civil Service Administration
▲Installed Large Standing Banners ▲Replaced Civil Service Counter Nameplates with Resident-Centered Names ▲Wearing Bright Uniforms to Realize Service-Oriented Administration
Songpa-gu (Mayor Seo Gang-seok) announced that on the 3rd, welcoming the first early spring of the 8th elected term, all civil service office staff participated in a pledge for civil service administration and renovated the one-stop civil service office to meet residents’ expectations.
Since his inauguration in the 8th term, Mayor Seo Gang-seok established the ‘Civil Service Processing Team’ in October last year as his first directive, managing district office permits and approvals in a one-stop manner. He also newly established the ‘Passport Division’?a first in Seoul?to provide high-quality, customized civil services to residents.
After six months of operating the ‘One-Stop Civil Service Office,’ a satisfaction survey was conducted with 300 residents visiting the office, with 87% of respondents expressing satisfaction with the one-stop service, demonstrating the successful establishment of the civil service system.
On this day, all staff at Songpa-gu’s civil service office pledged to perform civil service duties under the slogan ‘Residents are not visitors but owners of Songpa-gu,’ emphasizing ‘kindness, creativity and innovation, and fairness.’
Additionally, the office was renovated to meet residents’ expectations for the new spring.
First, a large standing banner at adult eye level was installed at the entrance stairs of the civil service office. It features a large layout map to help visitors easily find among the 435 types of permits and approvals, the largest scale nationwide.
The replacement of civil service counter nameplates was a considerate measure to make it easier for residents to access services. Instead of difficult legal names, the nameplates now display commonly used names for civil service tasks, realizing a ‘user-centered’ service-oriented administration.
Moreover, all staff agreed to wear bright uniforms. As the face of Songpa administration, staff wearing new uniforms are expected to create a lively atmosphere in the civil service office.
Mayor Seo Gang-seok stated, “With an attitude of serving residents as owners, we will do our best to realize more convenient and efficient civil service administration for residents.”
Dongdaemun-gu Publishes First Local Government Traffic Special Judicial Police Manual
Documented Experience and Know-How by Work Stage… Content Revised Multiple Times by Experts and Practitioners in Special Judicial Police Field
Includes Actual Official Documents for Realistic Reference… To Be Distributed as PDF Electronic Documents to Other Local Governments
Dongdaemun-gu (Mayor Lee Pil-hyung) is the first local government nationwide to publish and distribute a special judicial police manual in the traffic field (violations of the Automobile Damage Compensation Guarantee Act and the Automobile Management Act).
The district produced a book containing actual investigation techniques, cases, and official documents to help general public officials appointed as special judicial police perform their investigation and judicial processing duties smoothly, and provided it to local governments nationwide operating the special judicial police system in the traffic field.
The manual, produced in book form under the title ‘Uninsured Vehicles Leave Unauthorized Abandonment,’ contains practical tips necessary for investigating uninsured driving violations (Automobile Damage Compensation Guarantee Act) and unauthorized abandonment cases (Automobile Management Act) delegated to local governments.
The table of contents is organized in the order of case handling procedures from special judicial police appointment to case closure, documenting experience and know-how accumulated through each work stage such as appointment, case acceptance, investigation initiation and data collection, and case closure, making it a meaningful manual.
Additionally, the manual includes various official documents used in practice from different agencies with personal information redacted for realism. Through collaboration with other local governments (Yeoju-si, Changwon-si), the district obtained and included seizure, search, verification warrants, and arrest warrants that are difficult for local government officials to access. Professor Baek Yun-wook, a special judicial police advisor at the Northern Regional Forest Service, participated in reviewing the book to enhance its quality.
As Dongdaemun-gu has declared itself a carbon-neutral city, it minimized paper book production and plans to distribute the manual as a PDF electronic document to other local governments after registration, also posting it in the Onnara system’s work manual section.
Lee Pil-hyung, Mayor of Dongdaemun-gu, said, “We published this book to improve work efficiency and reduce trial and error by providing knowledge on investigation areas that are difficult for local government officials to handle professionally. We hope this manual, revised multiple times by experts and practitioners in the special judicial police field, will also be helpful to practitioners in other local governments performing special judicial police duties.”
© The Asia Business Daily(www.asiae.co.kr). All rights reserved.
