Hyundai Motor's Integrated Customer Service App 'MyHyundai 2.0' Launched

[Asia Economy Reporter Yu Je-hoon] Hyundai Motor Company announced on the 16th that it has launched the customer service application 'my Hyundai 2.0.'

First introduced in 2019, my Hyundai is an integrated customer service app that provides services related to Hyundai vehicles, including membership, vehicle management, and car life, all in one place.

The newly revamped my Hyundai 2.0 applies a design tailored to customer user experience and offers improved vehicle management functions and expanded car life services. First, personalized information has been enhanced so that customers can check their vehicle information and status at a glance on the home screen.

Also, my Hyundai 2.0 users can see an image on the home screen upon app access that matches the model and color of their owned vehicle, and can immediately check vehicle contract information, malfunction details, and related recall information.

The vehicle management functions have also been significantly strengthened. Through partnerships with Hyundai Oilbank and S-Oil, when customers accumulate points after refueling, their refueling history including date, amount, and volume is automatically entered into maintenance costs. Monthly maintenance cost charts and expenditure statistics by category are provided as visualized graphs to help customers manage their maintenance costs efficiently.

In addition, existing vehicle management functions such as checking whether the owned vehicle requires inspection and sharing or deleting digital keys are gathered in one place, allowing customers to manage their vehicles more easily and conveniently.

A new Car Life Service tab has also been added. The previously contactless services such as on-site car wash and detailing car wash, which could only be requested through customers owning digital keys, are now available through the app, and the service has been expanded to customers without digital keys as well.

Furthermore, a simple payment system has been applied to streamline the payment process for service usage. Customers can easily check the progress status of each service step, view results through photos, and write evaluations and reviews for service improvement all through the app.

A Hyundai Motor Company official stated, "We have launched the my Hyundai 2.0 app, redesigned with practicality at its core, to provide a convenient car life for Hyundai customers." He added, "We will continue to strive to ensure that customers enjoy their automotive life by expanding partnerships and launching various functions and services."