iM Financial Group Activates 'Group Crisis Management Council' in Response to National Information Resources Service Fire

Group Crisis Management Council Activated on the 27th
for Swift Response by the Group and Its Affiliates

iM Financial Group announced on the 28th that, in response to the government agency service outage caused by the fire at the National Information Resources Service on the 26th, it has activated the 'Group Crisis Management Council' under the supervision of the Group Risk Management Division to ensure a swift response from the group and its affiliates.

The Group Crisis Management Council has inspected the emergency response systems of affiliate ICT systems, including iM Bank, iM Securities, iM Life, iM Capital, and iM Upay, and has established a comprehensive customer response manual to minimize customer inconvenience.

iM Financial Group identified non-operational services, such as non-face-to-face loan application work and public MyData-based tasks among its affiliates, and completed customer notifications through the group and each affiliate's websites and mobile apps. The group also prepared alternative measures to minimize customer inconvenience in using financial services.

Each affiliate is monitoring certain financial transaction disruptions in real time and is operating an 'Emergency Response TFT' led by the heads of ICT and digital divisions to strengthen the overall stability of IT operations. In addition, the group is reviewing customer response manuals for each non-face-to-face channel, such as mobile, internet, and call centers. For in-person services that cannot be provided, branches will be notified in advance to ensure thorough customer support.

Hwang Byungwoo, Chairman of iM Financial Group, stated, "We must thoroughly review the work manuals for each situation so we can quickly respond to the financial authorities' measures and guidance, and rigorously manage our related systems to prevent further damage. We will promptly review and implement internal alternative processes for services that cannot be provided, in order to minimize customer inconvenience."