Personal Information Protection Commission Activates Emergency Response After National Information Resources Service Fire... Disruptions to Seven Online Services

Alternative Channels Available via Phone, Email, and Fax
Check the Personal Information Infringement Report Center Portal for Details

The Personal Information Protection Commission announced on the 28th that it activated an emergency response team immediately after the fire at the National Information Resources Service on the 26th and is currently working in cooperation with the National Information Resources Service to carry out recovery procedures. Due to this fire, access to the Commission’s website and related services is currently unavailable.

According to the Commission, the aftermath of the fire caused disruptions to seven public-facing online services, including the Commission’s main website, the Personal Information Portal, and the Dispute Mediation Committee. The Commission explained that, so far, there have been no signs of personal information leakage or breaches detected.

Koh Haksoo, Chairperson of the Personal Information Protection Commission, is delivering a greeting at the MyData Leading Service Demonstration held at the Government Seoul Office in Jongno-gu, Seoul on the 20th. 2025.5.20 Photo by Jo Yongjun

Until online services are restored, the Commission will accept certain civil petitions through alternative channels such as telephone, email, and fax. Reports of personal information breaches or leaks can be submitted via the temporary email address (online@kisa.or.kr). More details are available on the Personal Information Infringement Report Center portal and through the 118 Consultation Center (dial 118 without an area code).

Requests for access to personal information can be submitted via email (office@eprivacy.go.kr), and requests for the "Eraser" service can be made via email (help@delete.or.kr). Applications for personal information dispute mediation can be submitted by fax (02-2100-3007) or by email.

Additionally, if the Comprehensive Support System for Personal Information Protection is not restored by the 28th, the deadline for submitting evaluation materials for the 2025 Public Institution Personal Information Protection Level Assessment, originally set for the 30th of this month, will be extended.

A representative of the Commission stated, "We are doing our utmost to restore services as quickly as possible in cooperation with relevant agencies, and if any inconvenience in public service use is identified before the situation is resolved, the emergency response team will take immediate action."