Meeting Chaired by Group CRO Held on September 27 and Company-wide Response System Activated
Ensuring Financial Service Stability and Minimizing Customer Inconvenience
Group-wide Emergency Response System in Operation
Hana Financial Group announced on September 28 that, in response to the fire at the National Information Resources Service on the 26th, it had immediately activated a group-wide emergency response system and was making every effort to ensure the stability of financial services and minimize inconvenience to customers.
First, on September 27, Hana Financial Group convened a meeting chaired by the Group Chief Risk Officer (CRO) to assess the impact on all affiliates and established a real-time monitoring and response system to stabilize financial services.
In particular, the group's ICT division selected a critical IT checklist to proactively address items expected to cause inconvenience to customers due to the fire. This checklist was distributed to each affiliate, including Hana Bank, Hana Securities, and Hana Card. The group is also operating an emergency response system by preparing contingency plans in case of delays in IT recovery.
For Hana Bank, a key affiliate, a "National Information Resources Task Force Team" was formed under the leadership of the bank president to assess the impact of the National Information Resources Service fire on each business group's operations. The bank has also implemented an emergency response system by distributing important guidance to all employees in preparation for the start of business on Monday and preparing customer response manuals for branches.
Additionally, Hana Bank is working to minimize confusion for customers in using financial services by announcing restrictions related to the suspension of government agency services-such as mobile ID and resident registration verification-on its website and mobile app, and by guiding customers to alternative authentication methods such as physical driver's licenses.
Meanwhile, Hana Financial Group conducted an urgent inspection of its management systems at the Cheongna Group Integrated Data Center, including servers and uninterruptible power supply (UPS) units, to ensure the stability of the group’s data centers. The group also carried out preliminary checks to restart affected systems and restore stable services.
A Hana Financial Group representative stated, "We immediately activated a group-wide emergency response system to prevent further inconvenience to our customers following the fire at the National Information Resources Service," and added, "We have established a meticulous response system to ensure financial service stability and minimize inconvenience to customers, and we will spare no group-level support to stabilize the situation as quickly as possible."
© The Asia Business Daily(www.asiae.co.kr). All rights reserved.
