"Protection of Public Officials and Prevention of Damage to Visiting Civil Petitioners"
-Damyang County recently conducted a simulation training to improve the ability to respond to 'unusual civil complaints,' with the participation of about 50 people including public officials and police officers from the county office's Civil Affairs Division. Provided by Damyang County
Jeonnam Damyang-gun (Governor Lee Byeong-no) recently announced on the 9th that a mock drill was conducted at the county office's civil affairs department with the participation of about 50 people, including public officials and police officers, to respond to unusual (malicious) civil complaints disguised as actual training.
This mock drill was promoted to protect public officials from the increasing verbal abuse and assault by malicious complainants, prevent secondary damage to visiting complainants, and improve on-site response capabilities.
The training assumed various complaint scenarios and consisted of ▲ inducing complainants to calm down ▲ active intervention by superiors ▲ on-site filming with wearable cameras after prior notice ▲ activation of emergency bells (connected to 112 police) and calling security police ▲ protection of public officials and visiting complainants ▲ sanctioning of offending complainants ▲ and handing over to the police.
In addition, education was conducted on the use of wearable cameras distributed to civil affairs desk staff, standards for using portable protective equipment, and response guidelines for different types of unusual complaints.
A county official stated, “To provide high-quality civil services to residents, it is essential first to create an environment that alleviates staff anxiety caused by malicious complaints and ensures the safety of complainants,” adding, “We will continue to strive for the safe operation of the civil affairs office and provide better civil services.”
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