Samsung Life Insurance announced on the 7th that it has launched the "Video Consultation Service," the first in the insurance industry to allow customers and consultants to conduct consultations remotely.
[Asia Economy Reporter Oh Hyung-gil] Samsung Life Insurance announced on the 7th that it has launched the industry's first 'video consultation service' that allows customers and consultants to conduct consultations remotely.
The video consultation involves consultants storing materials such as customer coverage analysis status and product brochures in Samsung Life's tablet sales system, opening a video consultation room, and customers entering the consultation room through an invitation link sent via SNS to view the materials and ask questions.
Before signing the contract, an additional procedure is conducted where the main product details are explained face-to-face.
Unlike general mobile video connections, it features the ability to take notes on the screen displaying consultation materials and enables two-way communication through voice calls and chat. It is convenient as it can be accessed without installing separate programs, and since consultation materials are stored and used only within the tablet sales system, there is no risk of information leakage.
Samsung Life Insurance operated the service in a pilot form last month and plans to gradually expand it starting this month from Gangnam in Seoul and the Honam region.
A Samsung Life Insurance official said, "As non-face-to-face communication becomes socially important, we are building a system that allows insurance consultations to be easily received anytime and anywhere," adding, "We will continue to expand digital services that can enhance customer convenience."
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