24-Hour Chatbot Service Launched for Incheon Airport On-Site Staff

Providing Information on 113 Items Across 11 Fields

On the 16th, when the air route between Incheon and Wuhan, which had been blocked due to the spread of the novel coronavirus infection, reopened after 8 months, the departure board at Incheon International Airport Terminal 1 showed the departure of a passenger flight bound for Wuhan, China. Photo by Jinhyung Kang, Yeongjongdo aymsdream@

[Asia Economy Reporter Yoo Je-hoon] Incheon International Airport Corporation announced on the 27th that it will launch the 'Ipju Bot' service for on-site employees at the airport starting from the 28th.

Ipju Bot, a chatbot based on artificial intelligence (AI) technology, provides real-time information for airport tenants and is available 24 hours a day without time restrictions such as weekends and nights.

Ipju Bot offers a total of 113 pieces of information across 11 categories. Specifically, it provides frequently asked employee convenience information such as major contact points related to Incheon Airport tenancy, procedures for moving in and out of the airport, Incheon Airport utility services, parking tickets, shuttle bus schedules, and on-site employee cafeteria menus (scheduled for the end of November).

The chatbot service can be accessed through the Incheon Airport Tenant Service Center KakaoTalk channel (@icntenant) or the Tenant Service Portal website (https://tsp.airport.kr).

Meanwhile, Incheon Airport Corporation will also hold large-scale quiz and user review events to coincide with the launch of the Ipju Bot service. The quiz event will be held five times from the 28th to December 1st, with the first 3,000 participants receiving a 5,000 KRW voucher for airport food and beverage stores. The user review event will run for two weeks from December 4th to 17th, and those who suggest improvements related to Ipju Bot will be awarded food and beverage vouchers worth 100,000 to 300,000 KRW to six outstanding contributors.