Chinese Toy Seller Demands
Slapping Sounds, Scolding Scenes,
and Apology Reading as Refund Conditions
Public outrage has erupted after it was revealed that a seller on a secondhand trading platform in China demanded a video of a parent assaulting their child as a condition for a refund. The controversy has intensified as it was discovered that the platform was aware of the situation but failed to take any meaningful action.
"Send a Five-Minute Video of Slapping Your Child"...Shocking Demand
A seller on a secondhand platform in China caused controversy by demanding a video of child abuse as a condition for processing a refund. The photo is an image to aid understanding of the article and is unrelated to the content. Pixabay
According to the South China Morning Post (SCMP) on October 22, a Chinese woman, Ms. A, requested a refund after her 11-year-old daughter secretly purchased a toy through the Qiandao app.
Ms. A's daughter bought a product worth 500 yuan (approximately 100,000 won) on Qiandao, the largest secondhand trading platform for toys and props in China. Ms. A requested a refund just two hours after the purchase, but the seller claimed she was "maliciously pretending to be a minor to cancel the order."
The seller then sent a document titled "Small Refund Notice," demanding that Ms. A submit a five-minute video showing the parent hitting the child. The instructions specified that the video must be filmed without any pauses and that the sound of slapping should be clearly audible.
Additionally, the seller required a video showing the parent scolding the child for at least three minutes, with both parent and child present. They also demanded a video of both parent and child reading aloud a 1,000-character written apology, signed by both parties.
Platform Ignores Plea for Help..."Private Transaction, Cannot Enforce Action"
Ms. A immediately contacted Qiandao's customer service for help, but the response was cold. The platform stated, "This incident is a private transaction between individuals, and the platform cannot enforce any action," recommending that the two parties negotiate directly.
As the controversy spread, Qiandao issued an official statement on October 20, clarifying, "This incident was the act of an individual seller, and the 'Small Refund Notice' is not a document approved by our company." The platform added, "We will guide users not to post inappropriate content and strive to foster a healthy trading environment."
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