"After This, You Still Want Tourists to Visit?"... Monorail Employee Swears at Customer Requesting Refund

Verbal Abuse at Monorail Ticket Booth Over Refund Request
YouTuber Uploads Video on June 12, Outrage Spreads
Monorail Operator: "Employee Who Used Profanity Given One-Month Pay Cut"

A video capturing a customer demanding a refund at the ticket booth of a domestic tourist attraction's monorail and being verbally abused by an employee has gone viral, sparking controversy. The monorail operator issued an official apology, but public opinion remains highly critical. Online users are voicing strong criticism, with comments such as "Apologize in person" and "I will cancel my trip to this area," and are calling for appropriate action against the employee as well as measures to prevent a recurrence.

A video capturing a customer demanding a refund at the ticket booth of a domestic tourist attraction's monorail and being verbally abused by an employee has gone viral, sparking controversy. Online community

On June 23, various online communities saw the rapid spread of a video uploaded by a YouTuber on June 12, titled "The reason I don't visit domestic tourist attractions. Got cursed at while traveling." The video documents an actual incident that recently took place at a monorail ticket booth. As of the morning of June 23, it had surpassed 2.8 million views.

In the video, the YouTuber shows a monorail ticket to the ticket booth employee and asks, "Excuse me, I haven't used this (monorail) yet. Can I get a refund?" The employee responds, "We're closed now," and then asks, "Why aren't you taking the monorail?" When the YouTuber asks again, "Is it not possible to get a refund regardless of whether I used it or not?" the female employee curtly repeats, "Why aren't you taking the monorail?" The YouTuber replies, "I'm just going to walk down instead."

A man nearby chimes in, saying, "Please give a refund," but the employee reiterates, "We're closed." When the YouTuber says, "If it's not possible, just say so. I'm just asking," the employee sighs and says, "Give me the ticket," then continues, "But may I ask why you're canceling? The monorail is still operating." When the YouTuber says, "I just don't want to take it," the employee shows visible discomfort, saying things like, "Are you really getting a refund for no particular reason?"

Eventually, after receiving the refund, the YouTuber says, "Goodbye," and as he is about to leave, the employee, with the microphone still on, mutters an expletive. This moment was clearly captured in the video. The YouTuber, looking shocked, says, "You said that with the microphone on. Was it really necessary to curse at me like this?" As the video surpassed 2.8 million views, the controversy continued to spread.

A video capturing a customer demanding a refund at the monorail ticket booth of a domestic tourist attraction and receiving verbal abuse from an employee has spread, sparking controversy. Online community

Online users reacted with anger, posting comments such as, "If you're closed, shut the window, but why the sudden verbal abuse?" "It's ridiculous to even ask for the reason for a refund," "I've had a few unpleasant experiences at tourist spots like this, so I'll never travel domestically again," "Just watching the video makes my blood boil," "If there's no official apology, I won't visit that area," "Does she think she's refunding with her own money?" "You must apologize in person," "Our family of four is canceling our trip to this area this summer," and "Did she think it was easy because the customer was a young woman?"

Later, the YouTuber revealed in the video's comment section that, thanks to the active support of colleagues and viewers, he received an official apology from the monorail operator and shared the apology letter. According to the letter, the monorail operator stated, "We sincerely apologize to the YouTuber and subscribers who must have been deeply shocked by the inappropriate language and behavior of our staff. We will thoroughly educate our employees to prevent such incidents from happening again." It was reported that the employee who used abusive language received a one-month pay cut as disciplinary action.