ABL Life Introduces Insurance Claim Service via Digital Fax

On the 2nd, ABL Life announced that it has added a digital fax insurance claim service to its non-face-to-face customer service platform to make insurance claims more convenient.

[Asia Economy Reporter Oh Hyung-gil] ABL Life announced on the 2nd that it has added a digital fax insurance claim service to its non-face-to-face customer service platform to make insurance claims more convenient.

Noting that about 40% of accident insurance claim customers submit documents via fax, ABL Life developed a digital fax insurance claim service in addition to the usual methods of submitting accident insurance claims through fax machines or fax applications (apps).

By accessing the ABL Life website or mobile app, customers can conveniently submit claims for insurance accidents up to 3 million KRW, excluding death, disability, and diagnosis, without identity verification. However, delegated claims or delegated receipts are not allowed.

ABL Life has set "digitalization across all areas" as its core strategy this year and is striving to provide various digital customer services, including launching chatbot services and converting branch customer services to non-face-to-face formats.

An ABL Life official stated, "Fax submission of accident insurance claims is a method used by many customers, and by integrating it with digital technology, we have made the service more convenient for customers," adding, "We plan to strengthen customer-centered non-face-to-face digital customer services."